We know that our clients and prospects have options. Spectrum Communications, like most companies, lives in a competitive world. There are many factors that set Spectrum apart from our competition. And, Spectrum Communications has been honored for seven consecutive years with the Association of TeleServices International (ATSI) Answering Service Award for Excellence and the ATSI Call Center Award of Distinction for seven consecutive years. Spectrum Communication Services, Inc. is the only firm in Southeast Wisconsin honored with both these prestigious awards.

Listed below are some of the additional points of difference identified as important by our clients:

Nearly triple the industry average in employee retention: The average length of employment for Spectrum’s staff is 8 years, 7 months. The teleservices industry average is 2 years, 8 months. Employee satisfaction and experience is our ace in the hole.

Four times the industry average for client retention: Spectrum’s average client retention is 12 years, 5 months. One industry source lists an average retention as 3 years, 2 months. We think it’s our “partnership” attitude that makes the difference with our clients.

Calls not put on hold:  Some of Spectrum’s competitors juggle three calls or more at a time. Spectrum’s operators handles only one call at a time, giving our clients’ customers their full attention.

In the business for more than 27 years: We haven’t “seen it all,” but have a pretty good feel for what works and what doesn’t. And we always remain both flexible and confident in our service offerings.

All calls recorded: There are times clients want to hear a specific call. Maybe they just want to hear the tone of the caller’s voice. Maybe they want to hear how our staff is handling their calls. Regardless, all calls are recorded and stored for 6 years…just in case. At Spectrum, the recorded call is only an email away.

Custom scripting: Our clients tell us how they want their calls handled, we don’t tell them. However, we do put our heads together to arrive at a script that brings the maximum results and provides peace of mind.

Click here to view a few case studies

Click here to see what our customers have to say about us!

Locally owned and operated near Milwaukee, Wisconsin http://www.spectrumcomm.com/Sample_Answering_Service_Services-c1372-wp7697.htm