Remote Receptionist Services: Many businesses have the need for a friendly, live voice to take calls personally rather than let callers languish in “voice mail jail.” But, many can’t justify the additional personnel costs. Spectrum’s Remote Receptionist Services can be the solution.

Prospective customers are more likely to do business with a company when they can interact with a live person who can answer questions and direct calls to the appropriate department. Having Spectrum provide this service can free employees to focus on their work while knowing that high priority calls are not being lost or turned away.  

 After-Hours Answer/Dispatch: This most traditional of telephone answering services raises the level of responsiveness for those callers who can’t wait for regular business hours to be served. While an answering machine or mobile voice mail may seem like the answer, having reliable live operators field calls gives patients and customers the peace-of-mind that their needs are being met promptly and accurately.

With a personalized phone answering service package, Spectrum Communications’ professionals can screen your calls and dispatch emergencies following your specific instructions. Seamless response will be in place 24 hours a day, 7 days a week, 365 days a year.

 Technical Support: Determining the complexity and urgency of a technical support call is a task for experienced operators. Spectrum has worked with a number of companies whose products require technical support services.

Client services personnel work closely with clients to understand the technical issues so that operators can perform straightforward troubleshooting and either solve the problem or screen the call for urgency and appropriate action. This allows the customer with the question to receive a return call from a technician within minutes of their call if it’s an emergency or to receive a follow-up the next day if it can wait.

 Customized Services:  When Spectrum started business in 1983, we learned very quickly that although many clients have similar needs, each still has their own unique preferences as to how their account is handled. As a result, for more than 25 years, Spectrum has programmed each of our client’s requirements exactly to their wishes.

Whatever your application, the Spectrum staff will design a program to fit your specific needs. Some of the questions you may want to consider:

• What do you wish to accomplish? What can Spectrum do to give you "peace of mind?" Do you want Spectrum to take all your incoming calls? Just overflow? Only calls after hours and weekends?
  
  
• Should we take calls of an urgent nature? Would you want us to notify an on-call staff with the emergency calls?
  
  
• Would you like information taken at your website or would you prefer we use our software?
  
  
• Do you have a short-term need or are you looking for a long-term solution?
  
  
• Even though we are primarily an inbound phone call center, we also handle the outbound needs of many of our clients. We would welcome the opportunity to discuss your next project.
  
  
• We know that cost is always a consideration. One of the big pluses in utilizing Spectrum services can be the cost savings associated with outsourcing.
  
  

Please be assured, we have a program to fit your budget. Spectrum has staff available to answer your calls 24 hours a day, 7 days per week, 365 days a year with plans beginning at $59 per month. Call volume and our many options will play a part in your specific monthly costs but as your call volume increases or decreases, rates can be adjusted accordingly to give you the advantage of volume discounts.