Catalog Orders: Catalogs have come a long way sincethe invention of the telephone, the computer, the internet and company websites. Catalog ordering has taken on totally new dimensions.

At Spectrum Communications, our Communication Professionals are trained on answering questions about the variety of products you offer, how to up-sell and cross sell items, as well as offer specials/promotions that you have identified. All calls are recorded so any questions that may arise about an individual order can easily be checked by listening to the original call.

Lead Generation and Prospect Follow-Up: Spectrum Communications will set up a system that helps your business on both ends of the customer retention process.

Acquiring qualified leads at a low cost is one of the most critical activities within the lead generation process. And, once leads are identified, it becomes just as important to distribute them in a timely manner to the right people.

Spectrum Communications' staff has the experience and finesse to work with prospective customers on behalf of our clients and to send those leads to a pre-determined list of agents or salespeople. Spectrum operators can lean about your business and be sure to “touch” prospects with the information they need to make the decision to stick with your business.

Technical Support Pre-Screening: At Spectrum Communications, our technical support service operators enable our clients to help the users of their product or service or to solve specific problems with a product. We can even help with troubleshooting issues over the phone before the call gets routed to one of your busy technicians.

When acaller requests service, the Communications Professional screens the call for urgency, performs basic screening or troubleshooting,maydetermine the service representative that is closest to the caller, and then dispatches the call immediately if warranted. This allows the customer with the emergency to receive a return call from a technician within minutes of their call while holding non-emergency calls for the next day.

Healthcare Pre-Certification: The Pre-Certification process itself helps streamline the day of a procedure by handling paperwork and eligibility questions upfront. Spectrum Communications’ teleservice representatives can further streamline by taking these calls and completing reports for you.

Let Spectrum Communicationsdesign a personalized package specifically for your business needs. In addition to saving you time, resources and money, your customers will love the convenience of being able to take care of this over the phone 24 hours a day, 7 days a week, 365 days a year!

Insurance Reporting: Workers Compensation provides medical care and compensation for employees who are injured in the course of doing their job. Getting prompt and accurate reports of any incidents is critical in protecting your employees and your organization.

Are you in an industry where the probability of injury is high? If so, consider outsourcing this extremely time sensitive task to Spectrum Communications, a service you can trust!

Customer Service: Intake of calls regarding customer service issues can be time-consuming. While the importance of following up on those calls is paramount, the actual gathering of information is something Spectrum Communications can handle, both accurately and efficiently.

Consider outsourcing your customer service calls to the Communications Professionals at Spectrum. Calls are recorded; if there’s a nuance that needs following up after reading a report, the original call can always be accessed for that little extra piece of information.

Customized Services: When Spectrum CommunicationServicesstarted business in 1983, we learned very quickly that even though many clients have similar needs, each still has their own unique preferences as to how their account is handled. As a result, for more than 25 years, Spectrum Communicationshas programmed each of our client’s requirements exactly to their wishes.

Whatever your application, the Spectrum staff will design a program to fit your specific needs. Some of the questions you may want to consider:

• What do you wish to accomplish? What can Spectrum Communicationsdo to give you "peace of mind?" Do you want Spectrum to take all your incoming calls? Just overflow? Only calls after hours and weekends?
  
  
• Might we take calls of an urgent nature? Would you want us to notify an on-call staff with the emergency calls?
  
  
• Would you like information taken at directly in your systems or at your website, or would you prefer we use our software?
  
  
• Do you have a short-term need or are you looking for a long-term solution?
  
  
• Even though we are primarily an inbound phone call center, we also handle the outbound needs of many of our clients. We would welcome the opportunity to discuss your next project.
  
  
• We know that cost is always a consideration. One of the big pluses in utilizing Spectrum Communication Services can be the cost savings associated with outsourcing.
  
  

Restassured, we have a program to fit your budget. Spectrum Communications has staff available to answer your calls 24 hours a day, 7 days per week, 365 days a year. Call us for a customized quote based on your specific needs and anticipated call volume. We also offer flexible packages so that as your call volume increases or decreases, rates can be adjusted accordingly to give you the advantage of volume discounts.