| Answering Service - Need someone to just help you after hours and make sure emergency calls are delivered to your on call staff as soon as possible? Spectrum can screen your calls, and dispatch emergencies following your specific instructions. |
Receptionist Services - Spectrum can be your overflow any time you need us, whether it is 24 hours a day, only after hours, or only when your staff is already taking all of the calls they can handle. |
| Qualifying for health insurance - one of Wisconsin's largest health care providers directs their inbound phone calls from various marketing methods to Spectrum agents. Agents qualify the caller by asking various key underwriting questions. We immediately email and/or mail a quote to those who are qualified. |
Lead Generation - one of the nations largest life insurance providers advertise one toll-free number in all of their ads which is directed to our staff. Our tele-service rep transfers the caller to the agent licensed in their area. An email of the lead is also immediately sent to the agent for follow up. |
| Technical support - Spectrum is currently responding to after-hour calls for numerous clients. Spectrum agents determine the service rep closest to the caller and screen the calls for urgency, dispatching calls immediately if warranted. This service allows the customer with an emergency to receive a return phone call from a technician within minutes while holding non-emergency calls for the next business day. |
Outbound projects - local real estate agency has hired our staff to follow up with their prospects that have shown an interest in homes at their website. We ensure they received the information requested and determine if they would like to set up a time to have a real estate agent contact them. |
| Event Registration - one of the state's largest health care providers has monthly community educational events. Spectrum handles all registrations. We provide the roster to our client and prepare name tags for each registrant. |
Customer service - a catalog company out sources all customer service calls to Spectrum. Wrong size, order status, exchanges and returns or ordering the latest catalog are just some of the calls handled by our agents. |
| Ad Tracker - local business runs 15 yellow page ads in nine (9) phone books. Ad Tracker utilizes unique phone number for each ad to track the success of each ad. In addition, a report of date, time and length of call are provided monthly to our client. |
Pre-certification line - the claims department for one of the state's largest health care providers directs pre-certification calls to our staff. Our agents gather all necessary information to complete a pre-cert for a hospital stay and forwards to the claims department. |
| Catalog orders - in seven years, a local catalog company has grown from a mailing of a few brochures per year to over 10 million catalogs in 2005. Our client chose to have Spectrum agents take all phone orders on his company software via the web. |
Warranty verification - a Wisconsin manufacturer has their clients call Spectrum to determine the warranty status on their products. Spectrum will dispatch a repairman in the caller's area to immediately set up service. |
| Job hotline - local employer has prospective applicants call directly into Spectrum. We ask qualifying questions and if the prospective applicant passes the initial screening, we can schedule their interview appointment. Since all calls are recorded, it's a great tool for an employer to listen to the caller's "attitude." |
Worker's compensation injury report - when employees of one of the states largest road contractors get injured on the job, the employee calls directly to Spectrum and we complete the First Injury Report. We are available 24/7, so there is no delay in reporting. |
| Dealer locate - calls from ads run by a national jewelry manufacturer are routed to Spectrum agents. Agent refers closest jewelry store to the caller and sends brochures detailing specific jewelry. We can even advise callers of special promotions being offered. |
Data Entry - a major Wisconsin manufacturer has their warranty registration cards sent to us and we enter the information directly into their system. Other clients have us data enter their lead response cards and we provide a database export that can be imported into their contact management systems. |
| Fulfillment - a national health insurance company directs their callers looking for policy information to the Spectrum staff. Appropriate literature is promptly sent to insurance prospects along with a personalized letter and quote. |
Membership subscriptions - Spectrum staff handles the membership subscriptions of a local society. A complete file of all subscriptions is sent each morning to client. Spectrum can also make follow up calls to renew memberships and advise members of special events and promotions. |
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