Catalog Orders

WE'VE COME A LONG WAY BABY!

Benjamin Franklin is believed to have been the first cataloger in the United States. In 1744, he formulated the basic mail-order concept when he produced the first catalog, which sold scientific and academic books. He is also credited with offering the first mail-order guarantee: "Those persons who live remote, by sending their orders and money to B. Franklin may depend on the same justice as if present."  We've come a long way since then with the invention of the telephone, the computer, the internet, and company websites. Catalog ordering has taken on totally new dimensions.

At Spectrum Communications, our Communication Professionals are trained on answering questions about the variety of products you offer, how to up-sell and cross sell items, as well as offer specials/promotions that you have identified. All calls are recorded so any questions that may arise about an individual order can easily be checked by listening to the original call.

A Spectrum Case Study:
A local company sends out a catalog to millions of addresses nationwide throughout the year. They needed help handling the growing number of calls they were generating. Over the course of eight years Spectrum has helped them expand their customer base and increase their sales. This was done by handling their entire phone sales 24/7, and directly inputting the orders into their mail order system. As their orders grew in numbers, so did the number of customer service inquiries, so Spectrum is now their 24/7 customer service department as well; handling exchanges and returns, shipment status questions, product questions, and ordering their latest catalog. Spectrum works closely with our client's staff to ensure that issues that arise can be addressed quickly and effectively. Feedback received from customers is immediately passed along to the client.

The Spectrum Guarantee:
"Those persons who phone in their orders and money to Spectrum may depend on the same service as if talking directly to you. In other words....Peace of Mind."