We Answer Your Calls When You Can'tTalking On The Phone

Celebrating 30 Years!

Spectrum Testimonials

Spectrum is hiring! Visit our Employment page for details.

From our blog: "How A Telephone Answering Service Can Help Your Business"

Our very own Aaron Robertson recently interviewed Mark Hall-Patton from the hit TV show, Pawn Stars.



Spectrum Communication Services, Inc., a Stericycle Communication Solutions Business, has been in the telephone answering service and call center business for 30 years, since 1983.


Located near Milwaukee, Wisconsin, our inbound call handling services include:

Traditional telephone answering services:

  • Messaging and Dispatching services
  • Remote receptionist answering services
  • HIPAA compliant medical phone answering services
  • Simple to complex voice mail applications
  • Industry-specific programs for property management, real estate, doctor, dental, attorney, and service contractors of all types

Call center services:

  • Catalog order taking
  • Insurance claims and pre-certification call handling
  • Customer service
  • Event registrations
  • Dealer or agent locator
  • Ad response tracking and lead generation


Over the years, our experienced operators and customer service managers have learned three important things:

  • Responsiveness is critical to both callers and clients
  • There is always a way to improve the system
  • Listening is more important than talking

Each of these lessons is applied every time Spectrum Communications answers the phone when our clients can't.

Spectrum Communication Services, Inc. has received the Association of TeleServices International (ATSI) Call Center Award of Distinction and Answering Service Award of Excellence for the 9th year in a row! 2013ATSI9Y 


Spectrum Communications has earned an A+ rating from the Better Business Bureau  Spectrum Communication Services, Inc. BBB Business Review 2011 NEW HM LOGOS resized 600