Home to all of your Phone Answering Service and Call Center Outsourcing needs! 

Breaking News: Spectrum Communications featured in BizTimes!

Some call us an inbound call center, others refer to our services as call center outsourcing, and many others consider us their phone answering service solution.  Our clients call our 24/7 answering services their peace of mind. 

Spectrum Communications call center and telephone answering services are designed to help you meet the ever-increasing demands of your clients.  We customize everything to meet your call center answering service outsourcing needs.  We never try to make your call center needs fit into a “box”. 

Our inbound call handling services include traditional telephone answering service, messaging and dispatching services, custom catalog order taking services including up-selling and cross-selling, insurance claims and pre-certification call handling, customer service, remote receptionist answering services, event registrations, dealer or agent locator, HIPAA compliant medical phone answering services, ad response and lead generation call center services, and simple to complex voice mail applications. 

Don’t see what you need here?  Call Spectrum first at (262) 821-8400 or (800) 701-3559 – we will custom design a program to meet your specific call center answering service needs.Asking someone else to handle your calls is a big decision. Let's face it - you are putting the reputation of your entire company in the hands of a stranger, and we understand that. We partner with you to ensure that your calls will be handled just the way you want.  

Spectrum Communications is an award-winning answering service and we pride ourselves in developing solid, long-term partnerships with our clients to ensure that your calls will be handled according to your specific call handling needs.  We are dedicated to your success!

FIVE CONSECUTIVE YEARS!

Spectrum Communications has received the Call Center Award of Distinction for the fifth year in a row!  After achieving TOP SCORE for two consecutive years (2005 and 2006) we missed the top score in 2007 by less than 1 point!  The Call Center Award of Distinction is presented by the Association of Teleservices International (ATSI), the industry's largest trade association for Call Center and Answering Service businesses. Call Center Award of Distinction Press Release

In addition to our Call Center of Distinction Award, Spectrum Communications has also been honored with the Award of Excellence for Telephone Answering Services for five consecutive years.  The Award of Excellence is also presented by ATSI and targets the traditional phone answering service business. Answering Service Award of Excellence Press Release