We Answer Your Calls When You Can'tTalking On The Phone

Celebrating 30 Years!

Spectrum Testimonials

Check out the latest edition of our newsletter!

ATSI awards Spectrum the Award of Excellence for the 9th consecutive year!

Spectrum celebrates 30 years in the answering service/call center business! Locally owned and operated all the way.

Spectrum wins Honorable Mention at BBB Torch Awards

Spectrum Communication Services, Inc. has been in the telephone answering service and call center business for 30 years, since 1983.

Located near Milwaukee, Wisconsin, our inbound call handling services include:

Traditional telephone answering services:

  • Messaging and Dispatching services
  • Remote receptionist answering services
  • HIPAA compliant medical phone answering services
  • Simple to complex voice mail applications

Call center services:

  • Catalog order taking
  • Insurance claims and pre-certification call handling
  • Customer service
  • Event registrations
  • Dealer or agent locator
  • Ad response tracking and lead generation

Over the years, our experienced operators and customer service managers have learned three important things:

  • Responsiveness is critical to both callers and clients
  • There is always a way to improve the system
  • Listening is more important than talking

Each of these lessons is applied every time Spectrum Communications answers the phone when our clients can't.

Spectrum Communication Services, Inc. has received the Association of TeleServices International (ATSI) Call Center Award of Distinction and Answering Service Award of Excellence for the 9th year in a row! 2013ATSI9Y 

Spectrum Communications has earned an A+ rating from the Better Business Bureau  Spectrum Communication Services, Inc. BBB Business Review 2011 NEW HM LOGOS resized 600

Locally owned and operated near Milwaukee, Wisconsin