We Answer Your Calls When You Can'tTalking On The Phone

Spectrum Communication Services, Inc., a Stericycle Communication Solutions Business, has been in the telephone answering service and call center business for 31 years, since 1983.

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About Us

Stericycle Communication Solutions, which acquired Spectrum Communications in 2014, is a diversified service offering of Stericycle, Inc.—a diversified provider of services that protect people and brands, promote health and safeguard the environment. Stericycle Communication Solutions is one of North America’s leading providers of customer communication solutions for commercial businesses and healthcare organizations. Continue reading about Stericycle Communication Solutions here.


Located near Milwaukee, Wisconsin, our inbound call handling services include:

Traditional telephone answering services:

  • Messaging and Dispatching services
  • Remote receptionist answering services
  • HIPAA compliant medical phone answering services
  • Simple to complex voice mail applications
  • Industry-specific programs for property management, real estate, doctor, dental, attorney, pest control, and other service contractors of all types

Call center services:

  • Catalog order taking
  • Insurance claims and pre-certification call handling
  • Customer service
  • Event registrations
  • Dealer or agent locator
  • Ad response tracking and lead generation

Over the years, our experienced operators and customer service managers have learned three important things:

  • Responsiveness is critical to both callers and clients
  • There is always a way to improve the system
  • Listening is more important than talking

Each of these lessons is applied every time Spectrum Communications answers the phone when our clients can't.

Spectrum Communications has received the Association of TeleServices International (ATSI) Call Center Award of Distinction and Answering Service Award of Excellence for the 9th year in a row! 2013ATSI9Y 

Spectrum Communications has earned an A+ rating from the Better Business Bureau  Spectrum Communication Services, Inc. BBB Business Review 2011 NEW HM LOGOS resized 600

Spectrum Communications, a Stericycle Communication Solutions Business, is a Milwaukee answering service and Milwaukee call center offering an extensive array of traditional telephone answering service and call center solutions for property management, real estate, healthcare, law, manufacturing, insurance, pest control, and other service contractor firms.