Located near Milwaukee, Wisconsin, our inbound call handling services include:
Traditional telephone answering services:
- Messaging and Dispatching services
- Remote receptionist answering services
- HIPAA compliant medical phone answering services
- Simple to complex voice mail applications
Call center services:
- Catalog order taking
- Insurance claims and pre-certification call handling
- Customer service
- Event registrations
- Dealer or agent locator
- Ad response tracking and lead generation
Over the years, our experienced operators and customer service managers have learned three important things:
- Responsiveness is critical to both callers and clients
- There is always a way to improve the system
- Listening is more important than talking
Each of these lessons is applied every time Spectrum Communications answers the phone when our clients can't.
| Spectrum Communication Services, Inc. has received the Association of TeleServices International (ATSI) Call Center Award of Distinction and Answering Service Award of Excellence for the 8th year in a row! |
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Spectrum Communications has earned an A+ rating from the Better Business Bureau 
